Refund policy

The refund window

Every course page shows its refund window before you buy. Unless the course page says otherwise, you can ask for a refund within 14 days of purchase.

How to ask for a refund

Use the contact form and choose the Refund topic, or email support@entrevalor.com. Please include:

• the email address you used to buy
• the course or order you'd like refunded
• anything that helps us understand what went wrong

We aim to reply within two business days.

How refunds are paid

Refunds go back to the original payment method through Stripe. We can't send refunds to a different card or account. Once we've issued a refund, your bank or card provider decides how quickly it appears on your statement.

Access after a refund

• A full refund removes access to the course or courses in that order.
• A partial refund doesn't remove access, unless we agree otherwise with you.

Bundles

If we offer bundles, a refund applies to the bundle order as a whole, and a full refund removes access to every course in that bundle.

Duplicate purchases

If you accidentally buy the same course twice, contact us and we'll refund the duplicate.

Chargebacks and disputes

If you dispute a payment with your bank or card provider, access to the courses in that order is suspended while the dispute is open. Please contact us first. A refund request is usually faster than a dispute.

Your legal rights

This policy doesn't limit any rights you have under consumer protection law where you live.

Contact

Questions about a refund? Contact us or read help and support.