Privacy policy
Last updated
Who we are
ENTREVALOR is a website that sells self-paced business courses. Your personal information is handled by ENTREVALOR.
What we collect
- Account details: your name, email address and sign-in information.
- Learning data: lessons you've completed, quiz answers, notes and everything you enter in the Business Builder.
- Orders: what you bought, when, the amount paid and refund history. Stripe handles your card details; we never see your full card number.
- Support messages: what you send us through the contact form or by email.
- Newsletter, only if you sign up: your first name, email address, any topics you choose, where on the site you signed up, the exact consent wording you agreed to, when you confirmed or unsubscribed, a one-way hash of your IP address at signup, and which of our emails we sent you.
- Technical information: information your browser sends when you use the site, such as IP address, device and browser type, used to run, secure and troubleshoot the service.
- Analytics, only if you opt in: how you use the site, such as pages viewed and features used.
How we use it
- to create and secure your account and keep you signed in
- to give you access to the courses you bought and save your progress across devices
- to process payments, refunds and receipts, and keep the records we're required to keep
- to answer support requests
- to send emails about your account and orders
- if you sign up and confirm your address, to send the free resources you asked for, a short welcome series and occasional practical tips and course news. Buying a course does not sign you up for these emails.
- if you opt in to analytics, to understand how the site is used and improve it
We don't sell your personal information, and we don't use it for advertising.
Service providers
We use these companies to run ENTREVALOR. They process information on our behalf, for the purposes listed.
| Provider | What it does |
|---|---|
| Vercel | Hosts the website and processes the requests your browser sends. |
| Supabase | Database, sign-in and file storage: your account, progress, notes, Business Builder data and orders. |
| Stripe | Processes payments. Your card details go to Stripe, not to us. |
| Mux | Streams course videos to your device. |
| Resend | Sends account and order emails, such as account confirmations, password resets and receipts, and newsletter emails if you sign up. |
| PostHog | Product analytics, only if you turn analytics on in account settings. |
| Cloudflare | Manages our domain name and DNS, so requests reach the right servers. |
Your information may be processed in the United States.
Cookies and analytics
We use essential cookies to keep you signed in. The site doesn't work without them, so they can't be turned off.
Product analytics are off by default. If you turn them on in account settings, we use PostHog to understand how the site is used. You can turn analytics off again at any time.
We don't use advertising cookies or tracking pixels.
How long we keep it
- We keep your account, progress, notes and Business Builder data until you delete your account.
- We keep order records for tax and accounting obligations, even after you delete your account. When you delete your account, the link between those records and your account is removed.
- If you unsubscribe, we keep your email address and consent history so we can prove what you agreed to and make sure we don't email you again. Unconfirmed signups are not emailed again after the confirmation link expires.
- We keep order and refund records for 7 years for tax and accounting purposes.
- We keep support messages for up to 2 years after the conversation ends.
- We keep a confirmed subscriber's newsletter record while they're subscribed. Unconfirmed signups are deleted after 30 days.
- Our hosting providers keep server logs used for security and troubleshooting for a limited time, under their own retention settings.
Your choices and rights
In account settings you can:
- download all your data as a JSON file
- turn product analytics on or off
- delete your account, which removes your progress, notes, Business Builder data and profile
Every newsletter email has an unsubscribe link and a link to change the topics you hear about. Unsubscribing doesn't affect emails you need about purchases or your account.
For anything else, such as correcting information or asking what we hold about you, contact us and choose the Privacy topic. Depending on where you live, data protection law may give you further rights, such as the right to access, correct, delete or receive a copy of your information, or to object to how we use it. We'll respond to any such request within 30 days, and we won't treat you differently for making one. If you're not satisfied with our answer, you can complain to the data protection authority where you live.
Security
We use established providers for hosting, sign-in and payments, and limit who can access personal information. No system is perfectly secure, so use a strong, unique password and tell us if you notice anything wrong with your account.
Changes to this policy
If we change this policy, we'll update the date at the top of this page and let you know about significant changes.
Contact
Questions about privacy? Use the contact form and choose the Privacy topic, or email support@entrevalor.com.